Camelback Roofing ("Camelback," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices you have. It applies to our website at https://www.camelbackroofing.com (the "Site"), our phone and text communications, our online forms and chat, and the related services we provide (together, the "Services").
By using the Site or contacting us, you agree to this Privacy Policy. If you do not agree, please do not use the Site or submit your information.
Who we are
Camelback Roofing is a family-owned residential and commercial roofing company serving the Tucson and Phoenix-Scottsdale metro areas in Arizona, with offices in Tucson and Scottsdale. You can reach us using the details in the Contact section at the end of this policy.
Information we collect
Information you give us directly. When you fill out a form, request a free estimate or roof inspection, call or text us, email us, use our chat widget, or apply for financing, we may collect your name, phone number, email address, property or mailing address, the type of inquiry, and any details you share about your roof or project.
Information collected automatically. When you visit the Site, we and our analytics and advertising partners automatically collect technical and usage information through cookies and similar technologies. This can include your IP address, device and browser type, pages viewed, the page that referred you, the links you click, and the date and time of your visit.
Call details and recordings. We use call tracking to understand which marketing channels generate calls and to improve our service. When you call a number associated with Camelback, including our main and after-hours lines, we may collect and log the calling number, your approximate location, the date, time, and duration of the call, the page you called from, and a recording of the call. By calling us, you consent to the monitoring and recording of that call. If you prefer not to be recorded, please let us know or contact us in writing instead.
Information from third parties. We may receive information about you from advertising platforms, lead sources, and similar providers when you interact with our ads or request services through them.
How we use your information
We use the information we collect to:
- +Respond to your inquiries and provide free estimates, inspections, roofing, and related Services.
- +Schedule appointments and send follow-ups, reminders, and project updates.
- +Support financing requests through a third-party financing partner, where offered.
- +Assist with insurance-claim and storm-damage documentation when you ask us to.
- +Operate, maintain, secure, and improve the Site and our Services.
- +Measure and improve our marketing, including understanding which pages and channels generate leads.
- +Send you marketing and promotional messages where permitted, which you can opt out of at any time.
- +Detect and prevent fraud, spam, and abuse.
- +Comply with our legal obligations and enforce our agreements.
Text messaging (SMS) terms
If you provide your phone number and opt in, Camelback may send you text messages related to your inquiry, including responses, appointment scheduling, follow-ups, reminders, and service updates, and, where you have agreed, promotional messages.
- +Message frequency varies.
- +Message and data rates may apply.
- +Reply STOP at any time to opt out of text messages. Reply HELP for help.
- +Opting out of text messages will not affect your ability to receive service by phone or email.
We do not sell your information, and we do not share your mobile opt-in or SMS consent with third parties or affiliates for their own marketing or promotional purposes. Text-messaging consent is used only to communicate with you on behalf of Camelback.
Cookies and tracking technologies
We use cookies, tags, pixels, and similar technologies, including Google Analytics and Google Tag Manager, to understand how visitors use the Site and to measure marketing performance. We also use advertising technologies such as the Meta (Facebook) Pixel to measure and improve our advertising. These tools may set their own cookies and collect information as described in their own privacy policies.
You can control cookies through your browser settings, and you can opt out of certain analytics and advertising tracking using the tools those providers offer, including Google Analytics opt-out and the ad-preference settings on advertising platforms. Blocking some cookies may affect how the Site works.
How we share your information
We do not sell your personal information. We share information only in these situations:
- +Service providers. We share information with vendors who help us operate, including our call-tracking provider, our customer-relationship and lead-management platforms, our analytics and advertising providers, our chat and communication tools, and our hosting and email providers. These providers may use your information only to perform services for us.
- +Financing partner. If you request financing, we share the information needed to connect you with a third-party financing provider. Any financing is offered and decided by the lender under the lender's own terms and privacy policy.
- +Insurance-claim assistance. With your direction, we may share project and damage information with your insurance carrier or its representatives to support your claim.
- +Legal and safety. We may disclose information when required by law, to respond to legal process, to protect our rights, property, or safety, or to prevent fraud or abuse.
- +Business transfers. If Camelback is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Data retention
We keep your information for as long as needed to provide the Services, maintain records of work performed, comply with our legal and warranty obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or de-identify it.
Data security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.
Your choices and rights
- +Marketing. You can opt out of marketing emails using the unsubscribe link in those emails, and out of text messages by replying STOP.
- +Access, correction, and deletion. You may ask us to access, correct, or delete the personal information we hold about you. To make a request, contact us using the details below. We will respond as required by applicable law and may need to verify your identity first.
- +State privacy rights. Depending on where you live, you may have additional rights regarding your personal information, such as the right to know, delete, correct, or opt out of certain processing. To exercise any available right, contact us using the details below. We will not discriminate against you for exercising your rights.
Children's privacy
The Site and Services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.
Third-party links
The Site may link to third-party websites and services, including social-media pages. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.
Do Not Track
Some browsers offer a "Do Not Track" signal. Because there is no common industry standard for responding to these signals, the Site does not currently respond to them.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Material changes will be posted on this page. Your continued use of the Site after changes take effect means you accept the updated policy.
Contact us
If you have questions about this Privacy Policy or wish to exercise your rights, contact us:
- +Camelback Roofing
- +Email: david@camelbackroofing.com
- +Tucson office: 1860 E River Rd, Suite 325, Tucson, AZ 85718
- +Phone: (520) 654-4647
- +After-hours / emergency: (520) 223-0336
- +Scottsdale office: 8114 E. Clarendon Ave, Scottsdale, AZ 85251