These Terms and Conditions ("Terms") govern your use of the website at https://www.camelbackroofing.com (the "Site") and your interactions with Camelback Roofing ("Camelback," "we," "us," or "our"). By using the Site, requesting an estimate or inspection, or otherwise communicating with us, you agree to these Terms. If you do not agree, please do not use the Site.
Please also review our Privacy Policy, which is incorporated into these Terms by reference.
1. About Camelback and our services
Camelback Roofing is a family-owned residential and commercial roofing company serving the Tucson and Phoenix-Scottsdale metro areas, with offices in Tucson and Scottsdale, Arizona. We provide tile roofing, flat roofing and coatings, roof replacement and repair, storm damage restoration, roof inspections, commercial roofing, exterior painting, and HVAC service. Arizona ROC License #295244.
2. The Site is informational
The content on the Site is provided for general information about Camelback and our services. It does not constitute a quote, a binding offer, a warranty, or professional, legal, or insurance advice. Service descriptions, pricing references, and timelines on the Site are general and may change without notice.
3. Inspections, estimates, and quotes
We offer free roof assessments and written estimates. Any inspection findings or estimates we provide are based on the conditions observed at the time and are not a guarantee of final scope or price. An estimate does not become a binding agreement until it is set out in a written contract signed by both you and Camelback.
4. The signed contract controls
Any work Camelback performs for you is governed by a separate written service agreement or contract signed by you and Camelback. That signed agreement controls the scope, price, materials, schedule, warranties, and payment terms for your project. If anything in these Terms conflicts with your signed agreement, the signed agreement controls for that project.
5. Scheduling, weather, and access
Roofing and exterior work depends on weather and site conditions, including Arizona monsoon and extreme heat. We may need to reschedule for safety or quality reasons. You agree to provide safe and reasonable access to the work area and to identify any known hazards, easements, or property-line concerns before work begins.
6. Pricing, payment, and financing
Final pricing and payment terms are set out in your signed contract. Where financing is offered, it is provided through a third-party lender and is underwritten and approved by that lender, not by Camelback, subject to the lender's own terms, rates, and privacy policy. Camelback does not make credit decisions and does not guarantee approval.
7. Insurance-claim and storm-damage assistance
For storm and damage work, Camelback can help you document damage and communicate with your insurance carrier when you ask us to. We are not an insurance company, a public adjuster, or your legal representative, and we do not provide legal or insurance advice. You are responsible for your own policy, your claim, and any decisions about it. We do not guarantee that any claim will be approved or that any particular amount will be paid. You agree that we will work within all applicable laws governing contractors and insurance claims.
8. Warranties
Workmanship and material warranties, if any, are described in your signed contract and in the applicable manufacturer warranty documents. Nothing on the Site creates a warranty. Except as expressly stated in your signed contract or a written manufacturer warranty, Camelback makes no warranties, express or implied, regarding the Site or its content.
9. Reviews, testimonials, and submissions
Any reviews, testimonials, photos, or other content you submit to us or post about us may be used by Camelback for marketing and promotional purposes. You confirm that anything you submit is truthful, is yours to share, and does not violate anyone else's rights. Do not submit anything unlawful, misleading, or infringing.
10. Intellectual property
The Site and its content, including text, graphics, logos, images, and design, are owned by Camelback or its licensors and are protected by intellectual-property laws. You may not copy, reproduce, distribute, or create derivative works from the Site without our prior written permission.
11. Acceptable use
You agree not to misuse the Site, including by attempting to gain unauthorized access, interfering with its operation, scraping or harvesting data, submitting false information or spam, or using the Site for any unlawful purpose.
12. Text messaging (SMS terms)
By providing your phone number and opting in, you agree to receive calls and text messages from Camelback as described in our Privacy Policy. Message frequency varies, and message and data rates may apply. Reply STOP to opt out and HELP for help.
These SMS terms apply to the text-messaging program operated by Camelback Roofing. Opting in to text messages is optional and is not a condition of purchasing any goods or services.
Types of messages. After you opt in, the messages you may receive from Camelback Roofing include:
- +Non-marketing messages, such as account updates, customer care notifications, appointment confirmations, reminders, and follow-ups.
- +Marketing messages, if you separately opt in to them, such as courtesy inspections, roofing estimates, special offers, and service updates.
Message frequency. Message frequency varies, and depends on your inquiry and whether you have an active project or appointment with us.
Cost. Message and data rates may apply to messages we send you and messages you send us. These charges come from your mobile carrier, not from Camelback Roofing.
How to opt out. You can cancel the SMS service at any time by replying STOP to any message you receive from us. After you send STOP, we will send you a confirmation message, and you will no longer receive SMS messages from us. If you would like to join again, you can sign up the same way you did the first time, and we will resume sending SMS messages to you.
How to get help. If you are experiencing any issues with the messaging program, or need assistance at any time, reply HELP to any message from us. You can also reach us directly by email at david@camelbackroofing.com or by phone at (520) 654-4647.
Carriers are not liable for delayed or undelivered messages. Delivery of text messages depends on your mobile carrier's network and on factors outside our control, and we cannot guarantee that every message will be delivered or delivered on time.
For details on how we collect, use, and protect the information you provide, including your mobile opt-in and text-messaging consent data, please see our Privacy Policy.
13. Third-party links and services
The Site may contain links to third-party websites and services, including social-media pages and any financing partner. We do not control and are not responsible for those third parties, their content, or their terms.
14. Disclaimers
The Site is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Camelback disclaims all warranties of any kind regarding the Site, including warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the Site will be uninterrupted, error-free, or secure.
15. Limitation of liability
To the fullest extent permitted by law, Camelback and its owners, employees, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or data, arising out of your use of the Site. Nothing in these Terms limits liability that cannot be limited under applicable law, and nothing here affects the rights and obligations set out in your signed service contract.
16. Indemnification
You agree to indemnify and hold harmless Camelback and its owners, employees, and contractors from any claims, damages, or expenses arising out of your misuse of the Site or your violation of these Terms.
17. Governing law and venue
These Terms are governed by the laws of the State of Arizona, without regard to its conflict-of-laws rules. Any dispute relating to the Site or these Terms that is not resolved informally will be brought in the state or federal courts located in Pima County, Arizona, and you consent to that jurisdiction and venue.
18. Changes to these Terms
We may update these Terms from time to time. When we do, we will revise the "Last updated" date above and post the changes on this page. Your continued use of the Site after changes take effect means you accept the updated Terms.
19. Severability and entire agreement
If any part of these Terms is found unenforceable, the rest will remain in effect. These Terms, together with our Privacy Policy, are the entire agreement between you and Camelback regarding the Site. They do not replace your signed service contract, which governs your project.
20. Contact us
Questions about these Terms? Contact us:
- +Camelback Roofing
- +Email: david@camelbackroofing.com
- +Tucson office: 1860 E River Rd, Suite 325, Tucson, AZ 85718
- +Phone: (520) 654-4647
- +After-hours / emergency: (520) 223-0336
- +Scottsdale office: 8114 E. Clarendon Ave, Scottsdale, AZ 85251